Being equipped with the knowledge, skills and behaviours to
manage and lead effectively is essential if an individual and their
organisation are to succeed. This unit has been designed for
learners who want to develop or sharpen their professional edge
and enhance personal effectiveness. The unit focuses on the ways
organisations operate. The application of management and
leadership approaches and how these can positively impact on own
role, lead to improved performance, and support teams, colleagues
The aim of the unit CMI 301 is to introduce the foundations for
managers, which will be developed throughout all the level 3 units.
The ability to manage teams, which are able to communicate
effectively and overcome barriers to achievement, is a critical skill
for any manager. High performing cohesive teams are created in
an environment where there is a collective understanding of values,
goals and objectives.
This unit has been developed to support
managers in understanding the nature of teams in the workplace,
and how these can be managed to achieve results.
High performing individuals impact on the performance of teams
and the organisation.
The aim of this unit is to develop the
manager’s understanding of how to confidently use their knowledge, skills and abilities to support individuals, not only to
perform well, but to exceed expectations.
As the range of communication tools used by a business continues
to grow, and new technologies emerge, managers are faced with
the challenge of how to select and use different tools to ensure that
communication is effective, timely and has impact.
The aim of this
unit is to equip managers with the knowledge and skills to select
and use a range of workplace communication methods. These
must be measurable and tailored to the needs of the target
Developing relationships with internal and external stakeholders is
an essential management skill. Stakeholders can have a positive
or negative impact on the success of an organisation.
The aim of
this unit is to equip managers to identify and understand
stakeholder’s needs, know the purpose and benefits of building
relationships with different stakeholder groups, and the methods of
communicating with them to achieve results.
Treating colleagues, customers and stakeholders with dignity and
respect enables relationships to develop and thrive.
focuses on how to develop inclusive working practices in line with
organisational and legal frameworks. This will not only impove the productivity and well being of staff, but impact positively on the
whole customer experience.
A skilled and adaptable workforce is a collective group of people
equipped with the knowledge skills and abilities to achieve and
This unit aims to support managers to identify
and select innovative development opportunities. It will enable them
to identify approaches to support and promote participation, and
how to monitor the impact of development activities for individuals,
teams and the organisation
Volunteers are uniquely placed to offer a wealth of skills and
abilities to compliment those of employed staff within an
organisation. Managed well, they can help an organisation improve
the quality and capacity of the service.
The aim of this unit is to
equip managers with the knowledge of how to engage, motivate
and support volunteers to be effective within their role and address
challenges with a positive ‘can-do’ attitude.
Conflict and disagreements in the workplace have a detrimental
effect on team dynamics, productivity and motivation. The ability to
respond effectively to conflict is a fundamental skill for all
This unit aims to support managers to understand the
types and causes of conflict and how to identify strategies to
respond to conflict situations in a timely and professional manner.
Change is inevitable if an organisation is to maintain
competitiveness and currency of practice. Managers are constantly
asked to implement change to respond to commercial pressures,
legal organisational requirements, efficiencies or improvements.
Success often depends on the support given by managers to staff.
The aim of this unit is to enable managers to lead people positively
through change. This is achieved by implementing plans which
identify ways to make change successful, and gaining the support
and trust of individuals and teams.
Whilst the scale, significance and complexity of a project will vary,
the principles of carrying out a project will ultimately be the same.
This unit aims to equip managers with the knowledge, tools, and
techniques for managing and monitoring projects. It also identifies
approaches to managing risk and responding to the needs and
expectations of stakeholders. The skills a manager will learn will not
only enable them to improve own working practice, but will impact
on the achievement of project outcomes.
Working efficiently is essential if a business is to remain
competitive. A well structured workload is key to individual and
The aims of the unit are to equip managers with the
knowledge to identify priorities and set measurable objectives.
Managers will know how to organise and allocate daily work
activities, monitor outcomes, and respond practically to problems in
a manner which supports the achievement of results.
Developing and sharing good practice enables individuals and
organisations to develop and increase their potential to exceed
personal and organisational expectations.
This unit explores how
good practice can be developed, maintained, adopted and shared
Budgets and resources are crucial to the functioning of any
organisation. Organisations need to plan and manage money and
resources to remain operational.
The aim of this unit is to equip
managers with the knowledge that they need to manage budgets
and other resources. This allows them to remain efficient and
Health and safety is important as it protects the well-being of
employees and customers. There are serious, legal, financial, and
reputational consequences if neglected.
The aim of this unit is to
equip managers with an understanding of their statutory and
organisational responsibilities in making the workplace safer.
The name of organisations who have built their reputation on the
quality of their products or services readily come to mind.
Managing quality is a collective activity, which has to be monitored
continually to ensure standards are consistently met.
The aim of
this unit is to equip managers with the understanding of how quality
systems are used, the tools and techniques for monitoring and
measuring quality, and the requirements needed to support a
quality audit. The impact of this knowledge is to drive a culture of
continuous improvement within the organisation.
Customers are key to the success of any business. It is essential to
know how to deliver a great customer experience that meets and
exceeds expectations all customers. This is regardless of whether
they are a colleague, department within an organisation, or a
member of the public purchasing a product or using a service.
aim of this unit is to equip managers with an understanding of the
parameters in which good customer service is delivered. It focuses
on the end to end customer journey and encourages the manager
to reflect on the customer service experience through the
The ability to solve problems, make timely business decisions and
respond to customers needs is all dependent on the ability to
access good quality data and information. With growing volumes of
data, this challenge has become increasingly difficult to manage.
The aim of this unit is to equip managers with the knowledge of
how to gather, assess and analyse different types of data and
information, and how to report findings for different business
purposes within legal and organisational guidelines.
Managers are increasingly faced with days packed full of meetings
that leave little time to get things done. Run well, meetings can be
a place where issues are discussed, problems resolved, and
decisions are made. However, all too often, meetings lack purpose
and there is frustration if little has been achieved.
The unit content
has been designed to challenge traditional thinking. It aims to equip
managers with the knowledge and tools to try different approaches
when conducting meetings. It also explores good practice for
preparing for and leading meetings, which have impact and also
Delivering presentations can be very challenging. When done
successfully, a presentation can lead to a job offer or a new
contract. It also has the potential to engage team members to
buy-into new ideas, or embrace new projects and opportunities.
The aim of this unit is to equip managers with the knowledge and
skills to plan presentations to meet the needs of a target audience.
The unit will enable managers to develop the knowledge and tools
to deliver great presentations, which engage an audience and
motive them to want to know more.
In order to meet the demands of an ever-changing workplace,
individuals need to ensure they continue to update and develop
their knowledge and skills. Planning for personal and professional
development ensures greater opportunities for success.
purpose of the unit is to support the manager to identify the benefits
of engaging in personal and professional development. By using
the knowledge gained, a meaningful development plan will be
created to support them to become an effective manager in the